Introduction
At ALX Wealth, your privacy is important to us. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information and your rights in relation to it.
What Personal Information We Collect
We may collect the following types of personal information:
- Full name, date of birth, and contact details (e.g., phone number, email address, mailing address).
- Financial details, including income, expenses, assets, liabilities, and tax information.
- Employment details, including employer and position.
- Identification documents, such as driver’s license, passport, or tax file number.
- Details of your financial goals and investment preferences.
We also collect information related to mortgage applications, such as property details, loan requirements, and supporting documentation.
How We Collect and Hold Personal Information
We collect personal information in the following ways:
- Through forms, applications, and agreements you complete and submit.
- During consultations (in person, online, or via phone).
- Through our website and online tools, including email communications.
- From third parties, such as accountants, lawyers, or financial institutions, with your consent.
We take reasonable steps to protect your personal information through secure storage systems, restricted access, and encryption technology where appropriate.
Why We Collect Your Personal Information
We collect personal information to:
- Provide tailored financial advice and services.
- Process mortgage applications and liaise with lenders on your behalf.
- Develop and manage personalized investment strategies.
- Comply with legal and regulatory obligations.
- Communicate with you about updates, changes, or opportunities.
Disclosure of Personal Information
We may disclose your personal information to:
- Financial institutions, brokers, and lenders for mortgage applications.
- Investment platforms and service providers.
- Regulatory bodies and government authorities, as required by law.
- Professional advisers, such as accountants or lawyers, with your consent.
We do not sell or rent your personal information to third parties.
Overseas Disclosure
We do not disclose your personal information to overseas recipients unless it is required for the provision of specific services and with your consent. If overseas disclosure is necessary, we will ensure appropriate safeguards are in place.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Complaints
If you have concerns about how we have handled your personal information, you can contact us at the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Information
If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact us at:
ALX Wealth
Email: alex.camacho@alxwealth.com.au
Phone: 02 8201 8610
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. Updates will be published on our website, and we encourage you to review this policy periodically.